CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

How to Master the Art of Scheduling

Tips

It’s very easy to schedule a few employees here and there to simply fill up hours. However, this can easily cause complication in your work flow. Here are some quick keys to focus on when scheduling:

For a business who relies on outbound calls, you want to have agents on the phones during appropriate hours. Office hours are ideal, but calls made from 5 pm to 8 pm are also likely to be successful since the people who did not answer your phone calls during the day due to work will be home and available to answer.

If your business is taking inbound calls, it’s important to monitor the times you’re receiving the highest number of abandoned calls. When seeing a specific time of day spike up with abandoned calls, that hour is need of more agents on the phone. It’s a possibility you’re not only missing agents at that hour, but have them for the wrong times. Remember to keep an eye the times where not so many calls come in, you won’t be needing all your agents on the phones during those times.

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