CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

Text-Messaging

Engaging with Customers via Two-Way Texting

The text message dynamic tool can assist your business in multiple ways as it enables agents to respond to inbound texts, automate alerts, or send prolific messages from the contact center in real time. You can transfer the dialogue with a customer from voice to text. Customers may prefer the this option as it offers a less hinderous and more concise communication solution. Switching to texting will definitely boost customer satisfaction, which is your ultimate business goal!

Furthermore, once an SMS message is received, our system generates a highly important inquiry directly to our support desk so that our team can respond and deliver an answer quickly. Your business will harvest the benefits of automated workflows, integrated reporting, and complete customer history to text support; immediate analytics. Lastly, select a custom toll-free or local number for text support.

text

Text messaging it’s a great supporting tool for businesses — it helps to save time and creating a unique communication channel with customers.

CREATE A PERSONALIZED AUTOMATED RESPONSE

Allowing customers to text your business is a huge step forward. Our team will respond immediately!

CARRY OUT CUSTOMER SATISFACTION SURVEYS

When you send “bulk” texts, you can reach thousands of stakeholders in just a few minutes. Add a link in your text, and invite customers to fill out your survey.

NEED TO PROMOTE AN EVENT?

Our SMS capabilities allows to send text messaging marketing campaigns. Inform your stakeholders of your online event, conference, product and more.

YOUR CALL TRANSFORMED INTO A TEXT

Due to the constraints of time, allow your consumers to have a private and secure conversation in their most convenient time.

TWO-WAY CONVERSATIONS

The SMS text feature will make it easier for you to deal with any kind of inquiry, especially when a prompt response is necessary.

Social media were thought to be a passing fad. However, they have proved themselves valuable to communication encouragement and business growth alike. Taking our services into social media is just the natural thing to do.