Engaging with Customers via Two-Way Texting
The text message dynamic tool can assist your business in multiple ways as it enables agents to respond to inbound texts, automate alerts, or send prolific messages from the contact center in real time. You can transfer the dialogue with a customer from voice to text. Customers may prefer the this option as it offers a less hinderous and more concise communication solution. Switching to texting will definitely boost customer satisfaction, which is your ultimate business goal!
Furthermore, once an SMS message is received, our system generates a highly important inquiry directly to our support desk so that our team can respond and deliver an answer quickly. Your business will harvest the benefits of automated workflows, integrated reporting, and complete customer history to text support; immediate analytics. Lastly, select a custom toll-free or local number for text support.
Text messaging it’s a great supporting tool for businesses — it helps to save time and creating a unique communication channel with customers.